Customer Service Officer

Job Description – Customer Service Specialist (Remote)
Salary : $500

Key Responsibilities:

Handle customer inquiries professionally via phone, email, and WhatsApp.

Receive, process, and follow up on customer requests, quotations, and complaints.

Coordinate with laboratory sections to track sample status and turnaround times.

Support sales and operations teams by providing customer-related data.

Update customer information and job status in CRM/LIMS systems.

Ensure high levels of customer satisfaction and service quality.

Skills & Qualifications:

Bachelor’s degree in Science (Chemistry, Microbiology, Food Science, or related field preferred).

Very good command of English (spoken and written) – mandatory.

Ability to work independently in a remote environment.

Strong communication, organizational, and follow-up skills.

Computer proficiency (MS Office; experience with CRM is a plus).