Senior Specialist - Customer Experience

Key Responsibilities:

• Assist in the development and implementation of customer experience strategies, initiatives, and programs.
• Collect and analyze customer feedback to identify opportunities for service improvement.
• Collaborate with cross-functional teams to ensure alignment of customer experience goals.
• Support the creation of customer journey maps and experience frameworks.
• Prepare reports and presentations on customer experience metrics and progress.
• Engage with stakeholders to promote a strong customer-centric culture.

Qualifications & Experience:

• Bachelor's degree in Business, Marketing, Customer Experience, or related field.
• 3+ years of experience in customer experience, service design, or related roles.

Bachelor's degree in Business, Marketing, Customer Experience, or related field.

3+ years of experience in customer experience, service design, or related roles.