Senior Specialist, Plant Voice of Customer

Support in leading the Voice of Customer (VoC) reviews with Manufacturing, and Quality to align on

emerging issues from PDI, early-mileage/test-fleet, and drive-event feedback related to plant

Facilitate cross-functional communication to ensure fast alignment on quality requirements and

timely resolution of VoC-related issues.

Analyse VoC inputs (PDI findings, early-mileage/test-fleet feedback, drive-event observations) to

identify trends, recurring defects, and systemic quality risks.

Operate internal escalation workflows to drive rapid containment, structured root-cause analysis,

and corrective actions for VoC issues.

Perform root-cause analysis and validate corrective actions effectiveness using follow-up data and

evidence

Prepare VoC dashboards and reports (top issues, trend analysis, aging, actions, risks) for

decision-making and leadership updates.

Develop and track improvement proposals based on data analysis, recurring issue patterns, and

quality findings, ensuring actions are owned and closed.

Operate internal escalation workflows to drive timely containment and corrective actions for quality

issues.

Collect feedback from engineering, production, and quality teams to strengthen controls, inspection

focus areas, and prevention mechanisms tied to VoC issues.

Launch Drive Audit issues: Triage, prioritize, and drive cross-functional containment + RCA closure

for drive-audit reported concerns, ensuring evidence is captured and fixes are verified

Capture Test Fleet Own end-to-end resolution of test-fleet feedback by coordinating duplication

evidence, tracking actions to closure, and validating effectiveness via follow-up trend improvement

Bachelor s degree in mechanical engineering, industrial design, Automotive Design, or a related field. English advanced speaking and written is a must.

Minimum 3 years of experience in dealership aftersales experience, including service operations, warranty handling, and customer concern resolution.