Customer Relations Representative

We are looking for a professional and customer-focused Customer Relations Representative (CRR) to be the first point of contact for members and visitors. This role plays a key part in delivering an exceptional front-desk experience while supporting daily operations and ensuring service quality across the location.
Key Responsibilities:Welcome members and visitors in a professional and friendly manner. Manage reception duties including check-ins, inquiries, phone calls, and emails. Assist members with booking meeting rooms and navigating workspace services. Support onboarding processes including access cards, registration, and workspace orientation. Respond to member requests and coordinate with maintenance, IT, and cleaning teams when needed. Collect and document member feedback and escalate concerns appropriately. Conduct daily inspections of common areas and meeting rooms to ensure readiness. Report operational issues to the Assistant Operations Manager. Support event setups, pantry organization, printing areas, and office supply management. Maintain daily checklists, logs, and customer service records. Process booking entries, visitor logs, and meeting room schedules. Support billing inquiries and payment follow-ups. Collaborate with Sales, Marketing, and Operations teams as needed. Assist with community engagement activities and member events.
Requirements:Diploma or Bachelor’s degree in Business, Communications, Hospitality, or related field.1–3 years of customer-facing experience in hospitality, coworking, retail, or service environments. Strong communication and interpersonal skills. Customer-focused with a positive and professional attitude. Basic computer skills and familiarity with booking or CRM systems. Organized, punctual, and well-presented.