Service Engineer

JOB DESCRIPTION:

1. Responsible for the daily maintenance, after-sales service, and upkeep of aerial work platform machinery; experience in maintaining JLG, Genie, Haulotte, and other aerial work platform machinery is preferred.
2. Responsible for cooperating with agents on daily maintenance and technical support.
3. Responsible for proactive rectifications proposed by the product line, troubleshooting projects, rectifying faulty vehicles, and collecting information.
4. Responsible for inspecting, performing regular maintenance, and servicing incoming vehicles.
5. Responsible for regular customer visits and routine vehicle inspections.
6. Responsible for ensuring timely availability of spare parts, achieving spare parts sales targets, and ensuring customer satisfaction.
7. Repair machinery and other machine components.
8. Effectively understand technical problems through proper analysis, evaluation, and diagnosis.
9. Maintain one's own area of responsibility in terms of housekeeping and EHS (Environment, Health, and Safety) while working individually or as part of a team.
10. Read and follow labels, safety warnings, and guidelines.
11. Ensure all work is carried out in accordance with safety regulations and industry quality standards.
12. Enhance problem-solving effectiveness through on-the-job training.
13. Submit service reports on time.
14. Able to collaborate with the China Representative Engineer/Sales to ensure customer satisfaction.