Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What you will be doing:

• Consistently offer professional, friendly and engaging service

• Book and enter room reservation requests using the Property Management System

• Enter rooming lists while ensuring accuracy, as required

• Update reservations ensuring a flawless check in and check out process

• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities

• Liaise with Sales and other departments as required

• Answer telephone and email inquiries in a timely manner

• Assist guests regarding hotel facilities in an informative and helpful way

• Follow department policies, procedures and service standards

• Follow all safety policies

• Other duties as assigned

• Previous Property Manager System experience preferred

• Computer literate in Microsoft Window applications required

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

Understanding of Ultra-Luxury guest expectations and brand alignment.

Experience in project coordination, scheduling, and document control.

A proactive, anticipatory approach with a strong sense of ownership and accountability.

Impeccable grooming and personal presentation aligned with Luxury standards.

Experience is an asset

Prior experience working with Opera or a related system

Fluency in English and Arabic, additional languages are a plus