Royal Service and Reservations Agent

We are seeking a dedicated and professional Royal Service and Reservations Agent to join our prestigious team in Riyadh, Saudi Arabia. As the first point of contact for our esteemed guests, you will play a crucial role in delivering exceptional service and creating unforgettable experiences. Handle incoming calls, emails, and in-person inquiries with the utmost professionalism and courtesy Manage reservations for accommodations, dining, and special events, ensuring accuracy and attention to detail Provide comprehensive information about our facilities, services, and local attractions Anticipate guest needs and proactively offer personalized recommendations and solutions Collaborate with various departments to fulfill guest requests and resolve any issues promptly Maintain up-to-date knowledge of property offerings, promotions, and local events Uphold the highest standards of customer service excellence at all times

• Excellent verbal and written communication skills, with a friendly and empathetic demeanor
• Proficiency in reservation management systems and general computer skills
• Strong problem-solving abilities and attention to detail
• Demonstrated ability to multi-task and remain calm under pressure
• Cultural sensitivity and awareness, with a customer-focused mindset
• Fluency in English required; In-depth knowledge of luxury hospitality standards and practices
• Familiarity with Saudi Arabian culture and customs
• Flexibility to work various shifts, as required