What you will be doing
- High Net Worth Client Service - Serve as the dedicated travel partner for a portfolio of high net worth clients, delivering highly personalized, discreet service. Act as the single point of contact, building trusted, long term client relationships.
- Luxury Travel Design & Bookings - Design and manage bespoke luxury travel itineraries across global destinations. Handle complex requests, changes, and issues with efficiency and discretion. Maintain accurate, real time system updates and booking documentation.
- Arabic Speaking Market Focus - Deliver professional service in Arabic and English, with strong cultural awareness. Apply a strong understanding of Middle Eastern cultural norms, privacy expectations, and travel preferences.
- Global Destination Expertise - Advise on premium destinations, luxury hotels, private experiences, and halal friendly travel options. Proactively identify opportunities to upsell and cross sell additional services.
- Supplier & Commercial Management - Negotiate and manage bookings with airlines, hotels, DMCs, and luxury travel partners. Secure VIP benefits and exclusive access through strong supplier relationships.
- Collaboration & Quality - Collaborate with internal teams to deliver seamless end to end member experiences. Ensure all travel arrangements meet regulatory, compliance, and quality standards. Promote Ten s wider lifestyle services by identifying opportunities for cross service referrals.
What We re Looking For
Skills & Knowledge
- Fluent in Arabic and English (professional working proficiency required)
- Excellent knowledge of global luxury destinations and suppliers
- Strong understanding of affluent customer expectations and luxury service delivery
- Commercial awareness with a natural sales and upselling ability
- Highly organized, detail driven, and adaptable in a fast paced environment
Work Location
Please note: This position is 100% office-based in Riyadh. Candidates must be willing and able to work full-time from our Riyadh office, as remote or hybrid work arrangements are not available for this role.
At Ten, employees are at the heart of everything.
The company promotes a culture of recognition through regular performance reviews and the annual Extra Mile Awards for outstanding achievements. Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.
em>Rewards designed around you:
- A competitive salary depending on experience, including a performance-based Bonus.
- Access to a world of professional lifestyle and travel networks - tap into a pool of knowledge
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Minimum 3+ years experience in luxury leisure travel, concierge, or tour operating
- Proven experience creating tailor made itineraries for high net worth clients
- Strong background in flight inclusive travel and GDS systems (Amadeus preferred)
- Experience negotiating with premium suppliers and managing complex bookings
