Key Accountability Areas | Key Activities
Product Design
Product & Design Strategy
- Define and drive the product design strategy aligned with HungerStation s product and business priorities.
- Translate complex customer and business problems into simple, scalable experiences.
- Partner with Product and Engineering leadership to shape product strategy and roadmaps.
- Advocate for customer-centric decision-making across the organisation.
- Identify experience gaps and opportunities across the end-to-end customer journey.
Design Excellence & Consistency
- Own and continuously raise the quality bar across HungerStation s digital experiences.
- Provide design direction and oversight across multiple product domains.
- Establish clear design principles, patterns, and standards that create a consistent HungerStation experience.
- Lead the evolution and adoption of HungerStation s design system.
- Establish effective design reviews, design QA, and experience-quality processes.
- Ensure Design is involved early in discovery and strategic product decisions.
Customer Insight & Product Impact
- Ensure research, customer feedback, behavioural data, usability testing, and experimentation inform design decisions.
- Encourage teams to validate assumptions early and continuously improve experiences after launch.
- Partner with Product and Data to measure design impact through conversion, engagement, adoption, retention, customer satisfaction, and usability.
- Ensure Design is accountable for measurable customer and business outcomes, not just design output.
Cross-Functional Leadership
- Partner closely with Product, Engineering, Data, Research, Commercial, Marketing, and Operations.
- Facilitate alignment around customer problems, priorities, and solutions.
- Present design strategy and recommendations clearly to senior leadership.
- Manage conflicting priorities and influence stakeholders across multiple teams.
- Stay engaged through implementation to ensure the intended customer experience is delivered.
Team Leadership
- Lead, coach, and develop a high-performing team of Product Designers.
- Set clear expectations around ownership, quality, collaboration, and customer impact.
- Develop designers product thinking, craft, business understanding, and stakeholder-management capabilities.
- Support recruitment, performance management, career development, and succession planning.
- Build a culture of ownership, constructive feedback, collaboration, and continuous improvement.
Strategy & Planning
- Contribute to the development and execution of the Division s ABCs and OKRs, while ensuring alignment with other Functions' heads.
- Make critical decisions that support the Division's strategic and tactical direction.
- Establish the plans for the respective functions/teams and provide inputs that support the Division s goals and objectives.
- Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.
- Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
Governance and Resilience
- Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
- Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
- Uphold a high-performance working environment and promote HS s values.
People Management
- Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
- Participate in the identification and recruitment of key talents for the function.
- Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
- Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
Budget Management
- Manage and own the budgeting cycle and provide input to the budgeting process.
- Ensure effective utilization of the function's budget, and report accurately on progress and challenges.
- Investigate and propose implementing strategies that result in a positive financial impact for HS.
- Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.
- Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.
Disclaimer: This job description is not an exhaustive list of accountabilities and activities. Job incumbents may be required to perform additional job-related tasks and duties as assigned.
Knowledge and Experience
- 8 -10 years of experience in Product, UX, or Interaction Design, including experience leading and developing design teams.
- Proven experience designing complex digital products, ideally within e-commerce, marketplaces, food delivery, mobility, fintech, or similar consumer platforms.
- Strong expertise in user-centred design, product discovery, prototyping, usability testing, and design systems.
- Strong product thinking and ability to combine customer insights, data, experimentation, and business context.
- Proficiency in Figma and modern product-design workflows.
- Strong portfolio demonstrating design leadership, complex problem-solving, and measurable product impact.
- Excellent communication, stakeholder management, and ability to influence senior leadership.
- Experience working closely with Product, Engineering, Data, and business teams in fast-paced technology organizations.
Education and Certifications
- Bachelor s degree in Product Design, User Experience (UX) Design / Interaction Design or a relevant field is required.
- Master s degree in a relevant field is preferred.
