IT Support Specialist
Confidential Company
Riyadh JobsFull-time
2–2 years of experience
2 weeks ago
Job description
- Provide technical support to users and resolve daily technical issues.
- Diagnose and troubleshoot hardware and printer issues.
- Install and configure software and operating systems, updating as necessary.
- Set up employee devices and accounts, managing access permissions to systems.
- Troubleshoot network issues and internet connectivity, including email.
- Track support requests, documenting issues, solutions, and actions taken.
- Create and manage user accounts according to established permissions.
- Assist users in utilizing company systems and applications.
- Monitor IT equipment and inventory technical assets.
- Implement data backup procedures according to established policies when needed.
- Assist in applying information security measures and protecting user data and devices.
- Coordinate with technical service providers to address faults and issues requiring external support.
- Stay updated on software and operating system updates and malware protection.
- Prepare regular reports on support requests and recurring issues.
- Contribute to improving support procedures and services.
- Adhere to information security policies and use systems within the company.