IT Support Specialist

Job Description

Job Overview:

The IT Support Specialist will be responsible for providing technical support, troubleshooting, and maintenance of hardware, software, and network systems. This role ensures the smooth operation of IT services across the organization and supports employees by resolving technical issues in a timely and efficient manner.

Responsibilities

Diagnose and troubleshoot hardware and software issues for desktops, laptops, printers, and other peripherals.

Provide technical assistance to users, both onsite and remotely, ensuring timely resolution of IT problems.

Install, configure, and maintain computer systems, applications, and network devices.

Monitor and update antivirus software and security patches to ensure system security.

Assist in managing local area networks (LAN), wide area networks (WAN), and wireless networks.

Perform network troubleshooting to identify and resolve connectivity issues.

Manage user accounts, permissions, and group policies within Active Directory.

Perform regular maintenance and audits of Active Directory to ensure accuracy and security.

Administer and configure Google Workspace and Microsoft 365 services, including email, Teams, OneDrive, and SharePoint.

Support email migration, domain configurations, and DNS setup.

Implement and maintain security protocols for cloud-based applications.

Maintain an inventory of IT equipment and software licenses.

Support in the procurement, deployment, and decommissioning of IT assets.

Create and update technical documentation, user manuals, and IT policies.

Log and track support requests using the organization's ticketing system.

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field preferred.

Other relevant certifications in Microsoft, Network, Security (Preferred)

Hands on experience as an IT Technician or in a similar role.