Company and Job Overview
We are a leading company in the hospitality sector in the Kingdom of Saudi Arabia, proud to provide a high-quality hospitality experience that meets and exceeds guests' expectations.
We are looking for an experienced Hotel Operations Supervisor who integrates well within a team, working full-time, to ensure the smooth running of daily operations and achieve quality and guest satisfaction standards within the chosen governorate.
Key Responsibilities and Duties
- Manage daily hotel operations and coordinate between reception, housekeeping, and maintenance departments to ensure efficient workflow.
- Monitor service levels and the quality of the guest experience, handling complaints promptly and professionally.
- Prepare work schedules and ensure operational needs are covered according to approved schedules.
- Follow up on occupational health and safety procedures and ensure compliance with security and safety standards on the premises.
- Train and develop the operations team, providing necessary guidance and support to achieve target performance.
- Manage the necessary resources and materials for the offices and hotel, coordinating with suppliers according to approved policies.
- Prepare performance reports and operational statistics and submit them to management periodically.
Qualifications and Requirements
- University degree in Business Administration, Hospitality, Hotel Management, or a related field (Bachelor's).
- Previous practical experience in hotel operations or the service sector for a medium period (previous experience in supervision or team leadership is preferred).
- Proficiency in Arabic, with basic English reading, writing, and communication skills.
- Strong organizational and planning skills with the ability to manage priorities and work under pressure.
- Ability to communicate effectively and build positive working relationships with guests and colleagues.
Required Skills
- Leading and guiding the team to achieve service and quality goals.
- Solving problems quickly and making appropriate decisions in various situations.
- Time management and overcoming operational challenges while maintaining service standards.
- Proficiency in hotel management tools, systems, and administrative reports.
- Attention to detail and commitment to policies and procedures.
Benefits and Perks
- Competitive salary and constructive bonus package.
- Medical insurance and excellent health coverage for family (according to policies).
- Professional development opportunities and continuous training programs within the company.
- Professional work environment and the opportunity to work within a team focused on service quality and experience.
