Job Summary
Basiqat by Mantis is seeking a passionate, creative, and highly organized Training Supervisor to join our pre-opening team.
The successful candidate will be responsible for coordinating, delivering, and monitoring learning and development initiatives that support employee performance, service excellence, and organizational growth.
As a key member of the People & Culture team, the Training Supervisor will play an essential role in preparing our Heartists for the resort's opening, establishing a strong learning culture, and ensuring alignment with Accor and Mantis brand standards.
Key Responsibilities
Learning & Development
- Coordinate and implement the resort's annual training and development plan in alignment with business objectives and brand standards.
- Conduct training needs assessments in collaboration with department heads to identify skills gaps and development priorities.
- Design, organize, and deliver training programs covering guest service excellence, communication, leadership fundamentals, professional development, and operational competencies.
- Facilitate engaging classroom sessions, workshops, practical training, and interactive learning activities.
- Support departmental trainers in developing and delivering effective on-the-job training.
- Promote a continuous learning culture across all departments.
Pre-Opening Training & Readiness
- Develop and coordinate the pre-opening training calendar in collaboration with the People & Culture Manager and department heads.
- Organize and facilitate Heartist orientation and onboarding programs for newly recruited employees.
- Coordinate brand immersion, service culture, and luxury hospitality training to prepare Heartists for the resort's opening.
- Support the implementation of Accor and Mantis brand training requirements.
- Coordinate departmental training plans, operational simulations, and service readiness assessments.
- Monitor training completion and identify gaps that may affect operational readiness.
- Support the development of training materials, presentations, learning resources, and departmental training checklists.
- Ensure that mandatory training requirements are completed before opening, where applicable.
Brand Standards & Service Excellence
- Promote Accor and Mantis service culture, brand values, and guest experience standards.
- Deliver training programs focused on luxury service etiquette, guest engagement, personalization, and service recovery.
- Collaborate with Quality and operational departments to identify service improvement opportunities.
- Support the implementation of guest experience and quality assurance training initiatives.
- Reinforce sustainability awareness and responsible hospitality practices in line with the resort's eco-luxury positioning.
Training Administration & Reporting
- Maintain accurate training records, attendance sheets, evaluations, and completion reports.
- Monitor mandatory training compliance and follow up with departments on outstanding requirements.
- Support the administration and utilization of applicable Accor digital learning platforms.
- Prepare monthly training reports, training calendars, and learning and development updates.
- Evaluate training effectiveness through feedback, assessments, and performance observations.
- Maintain organized training materials and ensure the availability of required learning resources.
Employee Development & Engagement
- Support employee development initiatives, career growth programs, and internal talent development activities.
- Coordinate training nominations and participation in relevant learning programs.
- Assist in identifying high-potential employees and development opportunities.
- Collaborate with the People & Culture team on employee engagement, recognition, and cultural initiatives.
- Encourage departmental participation in learning activities and knowledge-sharing sessions.
Coordination & Continuous Improvement
- Work closely with department heads to ensure training initiatives address operational needs.
- Coordinate with external training providers and internal facilitators when required.
- Monitor learning and development trends and recommend improvements to training delivery.
- Support internal audits and training-related compliance requirements.
- Perform additional learning and development duties as assigned by the People & Culture Manager.
Qualifications
Education & Experience
- Bachelor's degree in Human Resources, Hospitality Management, Education, Business Administration, or a related field.
- Minimum 2 3 years of relevant experience in training, learning and development, or hospitality operations with training responsibilities.
- Previous experience within luxury hotels, resorts, or internationally recognized hospitality brands is highly desirable.
- Experience in hotel or resort pre-opening operations is an advantage.
- Familiarity with training needs analysis, instructional design, training delivery, and evaluation methods.
- Knowledge of luxury hospitality service standards and employee development practices.
- Experience using learning management systems (LMS) and digital training platforms is preferred.
- Train-the-Trainer certification or other relevant professional training qualifications are an advantage.
Skills & Competencies
- Excellent presentation, facilitation, and public-speaking skills.
- Strong communication and interpersonal abilities.
- Excellent command of English; Arabic proficiency is highly desirable.
- Ability to design and deliver engaging, interactive training sessions.
- Strong organizational, planning, and time-management skills.
- Proficiency in Microsoft Office applications, particularly PowerPoint, Excel, and Word.
- Creativity and enthusiasm for learning and employee development.
- Strong attention to detail and ability to maintain accurate training records.
- Ability to work collaboratively with employees and managers across different departments.
- Strong problem-solving skills and a proactive approach to continuous improvement.
- Passion for luxury hospitality, service excellence, and people development.
- Flexibility and adaptability to the demands of a pre-opening environment.
