Job Scope:
The Operations Specialist works alongside the Vice President Operations, coordinating activities across the portfolio. Key responsibilities include supporting operational readiness, implementing guides and playbooks, and facilitating communication and documentation for hotel openings and projects. The specialist tracks progress across multiple initiatives, identifies challenges, and proactively proposes solutions, all while collaborating with diverse teams and maintaining high standards. Adaptability, attention to detail, and a commitment to excellence are essential to advancing operational success.
Main Duties and Responsibilities:
Operational Coordination & Execution
- Support the execution of operational initiatives by coordinating activities, tracking progress, and following up on agreed actions to ensure timely delivery.
Operational Guides & Playbooks Implementation
- Assist with the rollout and day-to-day application of approved operational guides, procedures, and playbooks, supporting consistency across hotels.
Pipeline Openings & Readiness Support
- Support operational readiness for hotels, including pre-opening phases, transitions, and pipeline projects, through coordination of inputs and documentation.
Communication & Documentation
- Ensure operational updates, project documentation, and communications are prepared accurately, well organized, and shared with relevant stakeholders.
Meetings, MOMs & Follow Up
- Prepare materials for operational meetings, capture minutes of meetings (MOMs), maintain action lists, and follow up on deadlines and commitments.
Cross Functional Coordination
- Work with internal teams to support modern operational topics such as systems enablement, light automation initiatives, wellness, and sustainability requirements, as directed.
Education:
- Strong written and verbal communication skills
- High attention to detail and strong organizational ability
- Ability to manage multiple tasks and follow up effectively
- Professional maturity when working with senior stakeholders
- Proficiency in Microsoft PowerPoint, Excel, Word, and Outlook
- Willingness and ability to travel and conduct site visits as required to support hotel operations and pipeline projects
Qualifications/Skills:
- Bachelor s degree in Business Administration, Operations, Hospitality, or a related field (Master s degree preferred)
- Minimum 3 years of experience in hotel operations, including exposure to pre opening activities
