Technical Support Officer - Onboarding

KEY ACCOUNTABILITIES

Enhance and continuously improve the onboarding process for new joiners at Headquarters and across the 11 Regional Hubs.
Ensure seamless onboarding experience by effectively planning, monitoring, and coordinating all onboarding activities.
Design, manage, and facilitate remote onboarding programs to ensure smooth integration of virtual employees into the organization.
Coordinate virtual orientation sessions, online introductions, and digital training programs for new hires.
Provide new employees with comprehensive guidance on digital platforms, HR systems, organizational policies, and remote work protocols.
Collaborate with IT and relevant departments to ensure timely provision of laptops, system access, email accounts, and collaboration tools.
Track and ensure completion of online onboarding documentation and mandatory e-learning modules.
Act as the primary HR point of contact for new and remote employees, addressing inquiries related to policies, benefits, payroll, and remote work arrangements.
Prepare, maintain, and update complete employee personnel files in compliance with HR policies and procedures.
Update and maintain the IsDB Employee Handbook to effectively support and guide new employees.
Address and resolve employee inquiries related to work visas, contract terms, payroll cycles, allowances, and other employment matters.
Process employment documentation, including appointment letters, payment forms, and related HR paperwork.
Support the HR Service Center in creating employee IDs and profiles and updating personal and bank details in SAP.
Coordinate with external reference check providers to complete pre-employment verifications.
Liaise with internal and external stakeholders to manage relocation logistics, including accommodation, transportation, and medical arrangements.
Process Purchase Requisitions (PRs) in SAP as required and proactively coordinate with relevant departments to ensure timely approval and completion.
Provide support to the HRMD and HR Sourcing and Recruitment teams in all HR-related activities as needed.
Assist with various HR functions and projects to ensure smooth and efficient HR operations.

ACADEMIC AND PROFESSIONAL QUALIFICATION

Bachelor s degree in Human Resources, Business Administration, Management, or a related field.
Minimum of 3 5 years of relevant experience in HR operations, onboarding, or employee services.
Professional HR certification (e.g., SHRM-CP, CIPD, CHRM, or equivalent) is an advantage.
Languages: English: Mandatory

KEY SKILLS & NECESSARY KNOWLEDGE

Strong coordination and organizational skills
Excellent communication, interpersonal, and customer service skills
Ability to manage onboarding programs (onsite and remote)
Knowledge of HR policies, procedures, and employee lifecycle processes
Experience with SAP and HR information systems
Understanding of payroll, contracts, benefits, and employment documentation
Stakeholder management and cross-functional collaboration skills
Attention to detail and ability to maintain accurate employee records
Knowledge of relocation and visa processes is an advantage