Customer Engagement Specialist
Sunbulah Group
JeddahFull-time
2–10 years of experience
4 months ago
Job description
- To support the Customer queries with utter most professional manner, followed by the script provided by business development team.
- To support customers with requests about product pricing, product stock availability, channel basket menu engineering, order tracking responsibilities.
- It is important to keep product specification sheets, data sheets, and quality certificates organized and to provide them promptly whenever customers or the sales team request them.
- Support Business development team and category team to contact potential customer leads and introduce products according to their business and menu need.
- To help the category business development team reach customers and inform them about seasonal activities through what’s app, direct calls, and e-mails.
- Forward all unique special leads to BDMs and the sales team for conversion into sales.
- Process RTVs, exchanges, or order corrections when necessary.
- Maintain accurate customer data and order records in the system for all regions.
- Verify qualifies leads and convert collected leads at industry events such as HORECA exhibitions and road shows. They are to be pass them to the RSMs for sales conversions.
- Help category team implement all trade marketing activities and share information promptly collected via customer calls.
- Conduct customer satisfaction survey periodically.
- Run MRI – market research intelligence related to pricing comparisons.
- Mass communication for NPDs, Trade offers, price updates to the customers.
- Create SOPs and manuals to streamline and documented processes and inform to the related departments.
- Daily sales calls and upsell to penetrate new items with existing and new customers.
- Public newsletter quarterly for food service subsidiary
- Handle social media accounts Linkedin, Instagram, Tiktok.