Service Agent

• Coordinates and assigns Catering Helpers for smooth workflow.

• Cooperate to meet the operational work demand.

• Ensures polite and submissive attitude while dealing with the colleagues and the internal customers.

• Ensure that required equipment in the Section is cleaned as per schedule.

• Assists Team Leader & supervisor in the withdrawal of items from the Stores as and when required.

• Take control of the Shift during the absence of the Asst. team leader.

• Assists the asst. team leader to update and file records on a daily basis.

• Ensures to follow meals/coffee breaks as per direction of the team leader & supervisor.

• Ensure against the misuse of any Saudia or Saudia Catering Property.

• Ensures the preparation of flights YC/Crew or FC, JC Bulk Food as per given instructions, i.e., Catering order, Loading and Packing Plans of the concerned Airlines.

• Make sure that Hygiene quality standard to be followed during preparation of flights and check production date mark/temperature control etc.

• Assists the team leader in Planning for Smooth preparation of flights.

• Ensures that correct equipment is prepared as per requirement for Economy Class on a daily basis.

• Ensures that up-catering telexes are treated on priority basis and action immediately and according to the requirement.

• Coordinates with other departments (Kc/Kb) regarding Salad and Dessert requirement for daily operation.

• Ensures that any deviation during the preparation of flights are reported to the team leader/Supervisor on duty.

• Ensures that correct label is placed for each flight as per Packing Plan and print the label on computer label printing machine.

• Ensures that all flights are well organized and stored in Cold Room after preparation.

• Ensures all expiry dates to be checked properly.

Skills

• Having proper communication with colleagues.

• Flexibility for all Operational requirements needed.

• Accepting all the assignment given by their superiors and good teamwork.