Sales Associate FMCG and FMCG Non-Edible and Personal Care or Grocery
BINDAWOOD
JeddahFull-time
1–3 years of experience
6 days ago
BINDAWOOD
1–3 years of experience
The Non-Food Sales Associate is responsible for providing excellent customer service and ensuring smooth daily operations within their assigned sub-section of the FMCG department, including FMCG / Non-Edible & Personal Care or Grocery. The role involves assisting customers with product selection, managing inventory, maintaining product displays, and ensuring that the section meets the store s sales and customer service goals. The Non-Food Sales Associate will report to the Department Manager and is responsible for maintaining high standards of service and ensuring customer satisfaction within their respective section.
Candidate Profile Responsibilities
o Provide exceptional customer service by assisting customers in product selection and answering queries about FMCG / Non-Edible & Personal Care or Grocery products.
o Support customers with their purchases, offering product recommendations and providing knowledge about product benefits and features.
o Resolve customer complaints and concerns in a professional and timely manner to ensure customer satisfaction.
o Help customers navigate the section and locate products, ensuring they have a positive shopping experience.
o Develop and maintain a strong knowledge of products within the assigned sub-section (FMCG / Non-Edible & Personal Care or Grocery), including benefits, usage, and key features.
o Stay informed about new products, promotions, and seasonal changes to provide accurate, up-to-date information to customers.
o Offer expert advice on product selection, usage, and compatibility, ensuring customer needs are met efficiently.
o Ensure that products are displayed in an attractive, accessible, and well-organized manner, in line with company merchandising guidelines.
o Maintain product displays and promotional setups, ensuring that they are tidy, appealing, and reflect current marketing campaigns or seasonal offerings.
o Regularly check and restock shelves to maintain product availability and proper stock rotation (FIFO First In, First Out).
o Assist in monitoring and managing stock levels within the FMCG, Non-Edible & Personal Care, or Grocery sections, ensuring products are replenished on time.
o Report stock discrepancies, low inventory, or product damages to the Department Manager or relevant team members.
o Help maintain accurate inventory records, assist with stock counts, and ensure stock levels are optimized to meet customer demand without overstocking.
o Drive sales in the assigned section by promoting relevant products, upselling complementary items, and suggesting promotional products to customers.
o Assist in achieving sales targets for the section and help meet overall store revenue goals.
o Monitor sales trends, identify popular products, and contribute to product promotions to boost sales performance.
o Monitor for potential security risks, including theft, and ensure that products in the FMCG, Non-Edible & Personal Care, or Grocery sections are secured.
o Follow store protocols to prevent theft, damage, or loss of merchandise, ensuring product safety.
o Report any incidents of theft or suspicious activity to the Department Manager or security team promptly.
o Adhere to all health and safety standards, ensuring that food safety regulations and hygiene practices are followed, particularly for food-related products in the FMCG and Grocery sections.
o Maintain cleanliness and organization in the section, ensuring the store meets required health and safety standards.
o Follow proper handling and storage procedures for products, particularly those that require special handling, such as cleaning agents, non-edible goods, and personal care items.
o Work closely with the Department Manager and other sales associates to ensure smooth store operations and efficient teamwork.
o Assist in the training of new staff members within the section, sharing product knowledge and best practices for customer service.
o Coordinate with other departments to ensure timely product replenishment and alignment with store operations.
o Support store promotions, including setting up displays and ensuring that promotional materials are visible and up to date.
o Help implement marketing initiatives within the assigned section to attract customer attention and drive sales.
o Ensure that promotional offers are communicated clearly to customers, and assist in highlighting key products during sales events or seasonal promotions.
o Provide customer feedback and insights to the Department Manager regarding popular products, customer preferences, and any issues encountered in the section.
o Report any operational challenges, customer concerns, or product issues to the Department Manager for timely resolution.
o Assist in preparing reports related to sales, inventory, and customer feedback to support operational decision-making.
Detail-oriented, with a strong focus on product organization and visual appeal.
Proactive and adaptable, with the ability to adjust to changing customer needs and retail trends.
Strong problem-solving skills, with the ability to handle customer issues and operational challenges effectively.
High level of professionalism and integrity in all aspects of the role.
Positive attitude and team-oriented mindset, contributing to a collaborative work environment.
o High school diploma or equivalent; additional certifications in retail management, customer service, or a related field are a plus.
o Strong customer service skills, with the ability to communicate effectively and professionally with customers.
o In-depth knowledge of FMCG, Non-Edible & Personal Care, or Grocery products, with the ability to provide accurate product information and recommendations.
o Strong organizational skills, ensuring products are well-stocked, clean, and properly displayed.
o Ability to work effectively as part of a team, with strong communication and interpersonal skills.
o Proficiency in retail management systems, cash handling, and point-of-sale (POS) systems.