Bar Team Leader

Job Scope:

The Bar Team Leader is responsible for overseeing the daily operations of the bar section through maintaining high standards of service, managing staff, controlling costs, and ensuring a great customer experience. He/she manages the purchases and stock levels of the bar, develop and update the drinks menu and confirm compliance with recipes, hygiene and quality standards.

Main Duties and Responsibilities:

• Plan, prioritize, organize, and control the day-to-day operations of the bar;

• Manage bar employees and ensure a smooth operation as per the company s standards;

• Provide ongoing trainings and coaching to staff to enhance their knowledge and abilities;

• Responsible of the business and legal aspects, such as managing budgets, and setting goals;

• Develop drinks and mocktail menu and review the service quality;

• Observe PAR level to monitor stock demand and supply regularly;

• Set and enforce quality and safety controls at all times;

• Initiate and suggest promotional events based on customers experiences and preferences;

• Stay updated on industry trends, new ingredients, and cocktail techniques to enhance your mixology skill;

• Recruit, hire, train, and supervise bar staff.

• Schedule shifts and manage staff rotations to ensure adequate coverage.

• Set performance expectations, provide feedback, and address performance issues.

• Conduct regular staff meetings and training sessions.

• Maintain a high standard of customer service and ensure all customers have a positive experience.

• Handle customer complaints and concerns professionally and effectively.

• Interact with customers, build rapport, and monitor customer satisfaction.

• Control costs by minimizing wastage and theft.

• Plan and execute special events, promotions, and theme nights in cooperation the GM and the operation team on site.

• Monitor for any issues related to over-serving customers.

• Oversee the cleanliness and organization of the bar area.

• Maintain and troubleshoot bar equipment and fixtures.

• Handle emergency situations and follow safety procedures.

Education:

• Bachelor s degree in Hospitality Management or equivalent
• Bartender License
• Food safety training/ HACCP Certificate.

Qualifications/Skills:

• Proven experience in bar leadership;
• Strong knowledge of beverages, cocktails preparation and mixology
• Excellent leadership and interpersonal skills
• Exceptional customer servicing and communication skills;
• Familiar with inventory management and ordering processes;