To manage Banqueting operations to maximize guest satisfaction and department profits.
- Set periodical Banquets budget & forecast and analyze monthly P&L reports
- Develop and maintain all staff training programs
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
- To recruit and select Banquet employees
- Ensure proper care, security and maintenance of Banquet equipment through proper supervision of service personnel, including outside contractors.
- Assume responsibility for shift supervisory duties on a regular basis, especially with VIP and "at cost" functions
- Coordinate the needs of the Catering department with the managers of interrelated departments
- Inspect Banquet Servers work assignments and supervise the standards of all function rooms and adjacent public areas
- Follow established Accounting procedures, e.g. prepare payroll and gratuity reports
- Maintain all public areas to be presentable with specific set-ups at all times
- Maintain the inventory stock of all equipment on and off the property
- Post all contracted function sheets and give instructions to Assistants, Servers and all staff to ensure the success of the function
- Conduct monthly departmental meetings to provide information to the banquet staff, obtain staff feedback, and provide a regular forum for department communication
- Constantly monitor Banquet staff's appearance, attitude and degree of professionalism
- Implement safety and emergency procedures when necessary
- Consistently follow and implement HACCP policies and procedures
- Manage organization and cleanliness of departmental areas by conducting weekly walk-through with the Hygiene Manager, Housekeeping, and the Engineering Department.
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Excellent reading, writing, and oral proficiency in English
Experienced in all aspects of banquet service, especially in local function styles
Strong leadership, interpersonal, and training skills; sound human resources management capabilities to motivate employees to work as a team
Strong multi-tasking skills, attention to detail, self-discipline, and initiative
College education, hotel or business administration degree preferred
Minimum 2 years in a similar role in the hotel industry
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