Customer Service Specialist
Confidential Company
Riyadh JobsFull-time
2–2 years of experience
2 weeks ago
Job description
- Customer inquiries are received and addressed through various communication channels, including phone and email.
- Necessary information regarding services is provided, and customer requests are tracked.
- Complaints and feedback are handled with professionalism and efficiency.
- Customer requests are monitored, and coordination with management is ensured for prompt responses.
- Customer satisfaction levels are measured, contributing to service quality improvement.
- Customer interactions are documented, and their data is updated in customer relationship management systems.
- Open cases are monitored, ensuring their closure in a timely manner.
- Regular reports related to customer inquiries and complaints are prepared to assess service levels.
- Positive relationships with customers are maintained, enhancing their experience with the company.