Job Purpose:
To manage the full store operations of standard branches, driving sales performance, customer experience, and operational excellence, while ensuring compliance with company standards.
Key Responsibilities and Duties:
- Achieve store sales targets and improve conversion & ATV.
- Execute promotions and ensure daily sales follow-up.
- Act as store owner accountable for revenue and results.
- Ensure delivery of excellent customer service standards.
- Handle customer complaints and ensure resolution.
- Build customer relationships and support retention.
- Supervise and guide store team on daily performance.
- Ensure proper scheduling, coverage, and productivity.
- Provide on-floor coaching and support team development.
- Manage daily store operations (opening, closing, readiness).
- Ensure store cleanliness, display, and brand standards.
- Handle maintenance, operational issues, and store needs.
- Ensure product availability and stock accuracy.
- Monitor fast/slow-moving items and report gaps.
- Maintain proper display and merchandising standards.
- Ensure accurate invoicing and POS usage.
- Monitor insurance transactions and compliance.
- Prevent errors, misuse, or policy violations.
- Monitor store expenses and ensure cost efficiency.
- Ensure proper cash handling and daily closing accuracy.
- Track pending orders and reduce undelivered sales.
- Report on store performance, risks, and issues to Area Manager.
- Coordinate with merchandising, marketing, and operations.
- Ensure timely and accurate reporting.
- Ensure adherence to company policies and procedures.
- Maintain safety, regulatory, and operational standards.
- Act as role model in professionalism and discipline.
- Ensure assigned SVR action items are executed on time, and support maintaining store compliance with required operational and service standards.
- Other duties as assigned within the scope of the job.
Skills and Abilities:
- Strong sales and store management skills.
- Ability to lead small teams and drive performance.
- Good understanding of POS, insurance, and store operations.
- Strong problem-solving and decision-making ability.
- Ability to work under pressure and manage multiple tasks.
Experience:
- 3 5 years in retail/optical operations.
Education:
- Bachelor s degree (Optics or related preferred).
Language:
- Excellent command of oral and written English and Arabic.
Licenses / Certifications:
N/A
Strong sales and store management skills.
Ability to lead small teams and drive performance.
Good understanding of POS, insurance, and store operations.
Strong problem-solving and decision-making ability.
Ability to work under pressure and manage multiple tasks.
Experience:
- 3 5 years in retail/optical operations.
Education:
- Bachelor s degree (Optics or related preferred).
Language:
- Excellent command of oral and written English and Arabic.
Licenses / Certifications:
