Main responsibilities will include:
- Provide independent, on-site technical support in line with customer Service Level Agreements (SLAs), including installations, relocations, certifications (IQ/OQ), and repair activities.
- Deliver advanced remote support, diagnostics, and fixing for technical issues raised beyond the help desk.
- Support and lead distributors by building strong partnerships, mentoring, and leading distributor service teams to ensure service excellence.
- Plan, prioritize, and complete corrective and preventive maintenance activities, including upgrades, in compliance with regulatory requirements and defined procedures to ensure uninterrupted customer operations.
- Clearly explain service contract offerings to customers, including coverage, terms and conditions, benefits, and pricing.
- Conduct pre-installation site assessments and advise customers to ensure all requirements are met for the successful installation of BD devices and equipment.
- Ensure full compliance with quality, ISO, GMP, and safety standards, adhering to BD policies and customer SLAs to consistently deliver high-quality service.
1 3 years of hands-on experience servicing IVD laboratory diagnostics equipment.
Bachelor s degree or equivalent experience in Biomedical Engineering, Electronics Engineering, or a related field.
Strong communication and presentation skills with the ability to engage effectively with customers and partners.
A collaborative great teammate who thrives in multi-functional environments and can lead multiple priorities in a fast-paced setting.
