Appointment coordinator

Job description

• Welcome and receive patients in a professional and friendly manner.
• Prepare and organize patient files, ensuring all required documents and information are complete.
• Follow up on payments and coordinate with the accounting or cashier team.
• Schedule and manage the doctor's appointments, including preparing the next day's schedule.
• Confirm or adjust appointments with patients as needed.
• Promote the clinic’s services to patients and answer any inquiries.
• Ensure patient satisfaction by maintaining a positive and supportive environment.
• Assist with front desk duties and any other administrative tasks assigned.

Skills

Skills

• Understanding of the sales process and dynamics.
• Excellent written and verbal communication skills.
• Knowledge of customer service principles and processes.
• Tremendous enthusiasm to efficiently achieve sales goals under tight deadlines.
• Excellent phone and presentation skills.
• Ability to find the right balance between client requirements and company terms, thereby improving profit margins and maintaining fruitful customer relationships.