Head Waiter / Waitress

• Oversees the dining room service to ensure an exceptional guest experience

• Supervising, directing, and coordinating all server's tasks and managing the overall dining room staff as well as monitoring their work to ensure that they meet the highest quality standards.

• Greet guests warmly and ensure they receive attentive, high-quality service throughout their dining experience

• Handle guest complaints or special requests promptly and professionally

• Maintain expert knowledge of the menu, specials, and allergens to provide accurate recommendations

• Allocate tasks and table sections to ensure smooth operations

• Assist with training new staff in service standards, procedures, and customer service

• Ensure dining room setup, cleanliness, and presentation meet company standards

• Monitor food and beverage delivery for accuracy, timing, and presentation

• Coordinate with the kitchen and bar teams to maintain efficient workflow

• Oversee table turnover and room flow during busy periods

• Support compliance with health, safety, and hygiene regulations

Skills

• Associate Degree Two (2) years' Diploma in Culinary Arts, Hotel Management or Hospitality

• Minimum two (2) years' experience as a head waiter.

• Good English communication (speaking and writing).

• Age between 25-40 years.

• Excellent Customer Service Skills.

• Professional appearance.