C&SP Regional Strategic Account Growth and Experience Lead

Mission Driven Impact: Leads mission-based initiatives that drive measurable improvements in customer experience, satisfaction, and strategic value realization.

Strategic Leader: A visionary who shapes long‑term strategy, influences senior internal and customer stakeholders, and ensures organizational alignment around shared priorities.

Executive & Influential Communicator: Influentially articulates the SAE/RKAM’s defined strategy, translating it into a clear, compelling Account Plan that communicates strategic direction, business impact, and partnership value to executive stakeholders, cultivating engagement and alignment.

Strategic Insights & Digital Excellence

Uses data, digital tools, and dashboards to elevate executive visibility, identify opportunities, and support high‑value decision‑making.

Essential Functions:

Strategic Account Vision & Roadmap

Translate the SAE/RKAM’s defined account strategy into a clear, Account Plan that aligns internal stakeholders and guides long‑term engagement.

Anticipate market, technology, and customer shifts to guide program evolution.

Align regional business units, regions, and functions around strategic priorities and required actions.

Strategic Vision & Governance

Apply long‑term, system-level thinking to select initiatives that deliver broad, sustained strategic impact.

Establish Account Governance routines that support clarity, alignment, and executive decision‑

Development Process Management:

Lead development of tools, dashboards, and strategic documentation that enable consistent visibility and alignment.

Ensure digital assets are standardized, scalable, and continuously improved.

Continuous Improvement: Drive adoption of best practices and identify opportunities to improve consistency, predictability, and efficiency across account experience.

Growth Initiatives: Track and support growth initiatives defined by the SAE/RKAM, including customer requested opportunities and long-term development themes.

Value Differentiation: Continuously innovate and challenge the status quo to strengthen Schneider Electric’s unique value proposition.

Business Reviews: Own strategic and operational preparation for BR’s, ensuring clear scorecard metrics, insights, strong storytelling, and action alignment.

Regional Integration: Support integration of the account across regional and regional stakeholders, promoting collaboration and knowledge sharing.

Digital Playbook, Trackers, Teams: Document, govern, and evolve the digital account playbook that defines Account Governance, workflows, and best practices, ensuring operational teams (execution, tendering, services, quality, supply chain) provide aligned inputs and maintain ownership of the operational components within the unified regional playbook.

Customer Impact & Resolution Governance: Be fully informed on customer issues, risks, and needs, ensuring accountable operational teams drive full resolution; integrate key lessons learned into the account strategy and regional playbook to strengthen customer outcomes and future engagements.

Dashboards & Trackers: Build and manage strategic customer‑facing dashboards (as appropriate) that enhance transparency, provide meaningful insights, and strengthen customer intimacy.

Account Enablement & Onboarding Leadership: Lead account onboarding for all new members of the account team and support executive onboarding in new countries to ensure inclusion and alignment to the account strategy, governance model, and unified regional playbook.

• Minimum of 8 years leading large, complex, multi-geography programs or strategic initiatives
• Bachelor s degree in Engineering, Information Technology, Artificial Intelligence, or a related field.
• Proven ability to develop and govern programs aligned with strategic account direction.
• Significant experience independently leading customer meetings, executive reviews, workshops, or strategic engagements.
• Demonstrated comfort facilitating conference calls, delivering in person presentations, and appearing on camera for virtual customer or internal engagements.
• Strong internal network with demonstrated ability to influence and collaborate across regional functions.
• Skilled at identifying risks, recognizing emerging challenges, and uncovering opportunities to inform strategic decisions.
• Strong understanding of business and commercial terms used in strategic account planning.
• Skilled at using data and analytics to create clear, compelling messages for internal stakeholders and customer-facing engagements.
• Strong digital fluency, including dashboards, analytics, and digital collaboration tools.
• Proficient in Smartsheet and Microsoft Suite Products.
• Exceptional communication, executive storytelling, and influencing capabilities.
• Innovative mindset with strong strategic and long range- thinking ability
• Highly organized with strong prioritization and time management capabilities
• Proactive, accountable, and able to drive outcomes through influence
• Adaptability to changing priorities and complex environments.
• Inclusive, team-oriented approach with strong cross functional collaboration.
• Ability to work effectively across regions and diverse cultural contexts.
• Foundational understanding of data centers and associated systems/equipment.
• PMP certification preferred but not required.
• Ability to travel regionally: travel requirements vary by account but may be up to 25%.