Reservation Manager

Manage the daily operations of the reservations department. Supervise, train, and evaluate reservation agents to ensure high service standards. Monitor room inventory, availability, and booking patterns to maximize occupancy and revenue. Ensure all reservations are processed accurately and efficiently through the property management system. Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments to ensure smooth guest arrivals and departures. Review room allocations, group bookings, VIP reservations, and special requests. Monitor reservation channels, including direct bookings, online travel agencies (OTAs), and corporate accounts. Analyze reservation trends, booking pace, cancellations, and no-show reports. Prepare daily, weekly, and monthly reservation and occupancy reports. Ensure compliance with hotel policies, rate plans, and booking procedures. Handle escalated guest inquiries, complaints, and reservation-related issues professionally. Support revenue optimization by implementing approved pricing strategies and promotional offers. Maintain accurate reservation records and guest profiles. Identify opportunities to improve reservation processes, efficiency, and guest experience.

• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Knowledge of hotel reservation procedures and revenue management principles.
• Strong analytical and reporting skills.
• Excellent organizational and multitasking abilities.
• Attention to detail and accuracy.
• Problem-solving and decision-making skills.
• Proficiency in Microsoft Office and hotel management software (e.g., Opera PMS or similar systems).
• Ability to work under pressure and meet operational deadlines
• experience is an asset
• Fluency in English, additional languages are a plus