Account Director -BFSI

## Position Overview

The **Account Director – BFSI** will be responsible for driving strategic growth across large and mid-market BFSI enterprises in Saudi Arabia. This role focuses on deep account ownership, consultative selling, and long-term relationship building with CXO and senior stakeholders.

The ideal candidate brings strong domain understanding of BFSI, experience managing complex enterprise accounts, and the ability to position Exotel’s solutions as business-critical platforms aligned to customer priorities such as CX, compliance, scalability, and digital transformation.

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## Key Responsibilities & KRAs

### Industry & Domain Expertise

* Develop a strong understanding of the Saudi BFSI ecosystem, including banks, fintechs, insurers, and regulated financial institutions

* Stay current on market trends, regulatory considerations, digital CX initiatives, and technology adoption in the region

* Understand customer-facing business functions across the lifecycle (acquisition, servicing, collections, retention)

### Solutioning & Consultative Selling

* Lead enterprise discovery and problem diagnosis for large BFSI accounts

* Translate business challenges into AI-powered communication and CX solutions

* Demonstrate strong understanding of SaaS platforms, customer technology stacks, integrations, and managed services

* Clearly articulate Exotel’s value proposition to both business and technology stakeholders

### Account Management & Growth

* Own and grow strategic BFSI accounts, from opportunity identification to closure and expansion

* Map customer organizations across CXOs, business leaders, IT, operations, and compliance teams

* Partner closely with Customer Success teams to drive adoption, value realization, renewals, and upsell

* Navigate enterprise decision-making, procurement cycles, and evaluation frameworks

### Business & Commercial Ownership

* Manage revenue, pipeline, and bookings in line with defined annual targets

* Structure complex, high-value enterprise deals, including commercials, contracts, and negotiations

* Apply value-based selling approaches, balancing short-term revenue with long-term account potential

* Use data-driven insights alongside judgment to manage ambiguity and complexity

### Stakeholder Management

* Build strong relationships with CXOs and senior leaders across BFSI enterprises

* Represent Exotel as a trusted, long-term technology partner

* Collaborate effectively with internal teams across Sales Engineering, Product, Legal, Finance, and Customer Success

## Qualifications & Skills

* Bachelor’s degree in Engineering; MBA or Master’s degree preferred

* Proven experience in enterprise account management or business development within SaaS / technology

* Strong analytical, problem-solving, and strategic thinking skills

* Excellent communication, presentation, and negotiation abilities

* Comfortable operating in high-stakes, CXO-led environments

* Experience working with CRM tools and data-driven sales processes

* High resilience, ownership mindset, and execution focus

Proven experience in enterprise account management or business development within SaaS / technology

Strong analytical, problem-solving, and strategic thinking skills

Excellent communication, presentation, and negotiation abilities

Comfortable operating in high-stakes, CXO-led environments

Experience working with CRM tools and data-driven sales processes

High resilience, ownership mindset, and execution focus