Data & Technology Director

We are looking for an experienced Data & Technology Director to lead the organization s data strategy, enterprise systems, IT infrastructure, cybersecurity, and digital technology roadmap across a growing multi-location business. This role is responsible for ensuring that technology and data become strong business enablers, supporting operational efficiency, guest experience, scalability, reporting accuracy, and long-term growth. The ideal candidate will have strong leadership experience across POS, ERP, integrations, data platforms, analytics, cybersecurity, infrastructure, and technology operations. The Data & Technology Director will oversee key technology functions, manage critical systems and vendors, improve system reliability, strengthen cybersecurity governance, and enable data-driven decision-making across the organization. Key Responsibilities

• Lead the overall data, technology, IT infrastructure, cybersecurity, and enterprise systems strategy.
• Own the technology roadmap, including POS systems, ERP, digital ordering, integrations, automation, data platforms, and business applications.
• Manage and improve critical systems across all locations to ensure reliability, availability, performance, and scalability.
• Lead the organization s data strategy by centralizing data sources, improving reporting capabilities, and enabling better business decision-making.
• Develop and improve dashboards, analytics tools, reporting models, and data visibility for key stakeholders.
• Oversee technology operations, including infrastructure, networks, systems, support, cybersecurity, data governance, and analytics.
• Lead the integration architecture between core systems such as POS, ERP, CRM, ordering platforms, finance systems, and reporting tools.
• Manage technology vendors, contracts, service providers, implementation partners, SLAs, and support agreements.
• Ensure cybersecurity controls, policies, risk management, incident response, and access management processes are properly implemented.
• Maintain compliance with relevant data protection, cybersecurity, and local regulatory requirements.
• Support digital transformation initiatives that improve guest experience, operational efficiency, automation, and business growth.
• Build and maintain technology policies, governance frameworks, documentation, and standard operating procedures.
• Monitor system uptime, project delivery, cybersecurity incidents, vendor performance, and technology KPIs.
• Lead, develop, and manage technology and data teams with clear accountability and performance expectations.
• Prepare technology performance reports, roadmap updates, risks, and recommendations for senior leadership.

Bachelor s degree in Computer Science, Information Technology, Engineering, Data, Business Technology, or a related field.

Minimum 10 years of experience in technology, IT, data, digital transformation, systems, or enterprise applications.

Minimum 5 years of experience in a technology leadership role managing multiple technology functions or teams.

Experience in F&B, retail, hospitality, restaurants, or multi-location businesses is strongly preferred.

Strong experience with POS systems, ERP systems, digital ordering platforms, integrations, and business applications.

Strong understanding of IT infrastructure, networks, cloud platforms, cybersecurity, system administration, and business continuity.

Experience leading data strategy, data governance, analytics, reporting, and dashboard development.

Strong knowledge of cybersecurity governance, risk management, incident response, access control, and compliance.

Knowledge of local data protection and cybersecurity regulations is preferred.

Proven experience managing technology vendors, contracts, SLAs, implementation partners, and support providers.

Strong leadership skills with the ability to manage technical teams and business stakeholders.

Strong project management, roadmap planning, prioritization, and execution skills.

Ability to translate business needs into practical technology and data solutions.

Strong analytical thinking, problem-solving, and decision-making skills.

Excellent communication, reporting, and presentation skills.

Strong command of Arabic and English.