Operations Team Lead, Inbound

Description

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts

Support and train employees to deliver great service and supervise them in their daily tasks

Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement

Work with other departments to find solutions to address common issues or support needs in areas of key performance

Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Experience in English-language communication skills, both written and verbal

• Experience in problem solving and data analytics

• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Preferred Qualifications

• 1+ years of Amazon Amnesty Floor Monitoring experience

• 3+ years of stakeholder management experience

• Experience in operations management

• Upper intermediate proficiency in English

Experience in English-language communication skills, both written and verbal - Experience in problem solving and data analytics - Experience working with th- 1+ years of Amazon Amnesty Floor Monitoring experience - 3+ years of stakeholder management experience - Experience in operations management - Upper intermediate proficiency in English