Job Overview:
We are a leading travel and tourism agency in Jeddah, seeking a professional Customer Success & Travel Reservations Officer. This role combines customer and supplier relationship management with sales support and operational responsibilities to serve three sectors: Corporate (B2E), Travel Agents (B2B), and Individual Customers (B2C).
Key Responsibilities:
1- Account Activation & System Management:
- Manage activation of new client accounts and verify official documents (Commercial Registrations, licenses).
- Onboard and activate suppliers: Set up platforms such as WebBeds, Hotelbeds, Expedia and link commercial agreements correctly to the agency system.
2- Supplier & Client Problem Solving:
- Act as the main contact for technical and operational issues with suppliers, including overbookings or booking delivery issues.
- Manage forced changes and cancellations, negotiating refunds or reduced penalties.
3- Sales Operations & Ticketing:
- Execute booking and ticketing using GDS systems (preferably Amadeus).
- Support the sales team by finding best rates and options and proposing alternatives to improve profitability.
- Follow up on sales collections and ensure accuracy of invoices issued to clients and corporate accounts.
Qualifications & Skills:
- Fluent in Arabic and English (spoken & written).
- 2-4 years of experience in travel agency operations, with proven experience on Hotelbeds & WebBeds platforms.
- Proficient in GDS systems and B2B booking portals.
- Strong problem-solving skills, ability to work under pressure, and team-oriented.
Benefits:
- Competitive salary + performance-based commissions.
- Health insurance and annual travel tickets.
- Stimulating work environment with professional development opportunities.
