OTR Supervisor

We're seeking an OTR Supervisor to join our dynamic Delivery Stations. Our OTR teams manage the last-mile delivery operations, ensuring packages reach customers safely, on time, and with the highest quality standards. Each of these groups have played their part in taking us where we are today.

In these facilities we're building the future of customer service, as we work towards becoming Earth's most customer-centric company. This is your chance to make history with us.

You'll need to safeguard your team's safety, promoting Amazon's Health and Safety standards

You'll lead and manage Delivery Associates and last-mile delivery operations

You'll monitor and drive On-The-Road performance metrics including OTD, DDS, DOT, and delivery success rates

You'll uphold Amazon's high standards of delivery quality and customer experience

You'll solve real-time routing, dispatch, and delivery challenges to ensure on-time performance

You'll strive to improve and streamline OTR processes and reduce delivery defects

You'll actively share and promote best practices with your colleagues and network

Key job responsibilities

Core responsibilities will include:

• idaily follow up with vendors on on-boarding process;

• facilitate on-boarding process with our external contractor;

• incentive management;

• uniform auditing and inventory;

• daily ops communications with DSP POCs and escalations to the owners, if needed;

• handling DS callouts on day to day topics related to DSP DAs;

• arranging and following up on DAY0 attendance.

Basic Qualifications

• High school or equivalent

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Work 40 hours/week, and overtime as required

• Speak, write, and read fluently in English

Preferred Qualifications

• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience

• High school or equivalent

• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience