CRM Team Lead Microsoft Dynamics 365 CE

Summary:

We are looking for an experienced CRM Team Lead to lead the delivery of Microsoft Dynamics 365 Customer Engagement (CE) solutions. The role involves managing a team, driving project delivery, and acting as the main point of contact between business and technical stakeholders.

Key Responsibilities:

• Lead and manage CRM consultants and ensure successful project delivery.
• Act as the main point of contact between business and technical teams.
• Oversee requirements gathering, solution design, and implementation.
• Deliver and support D365 CE modules (Sales, Customer Service, etc.).
• Monitor team performance, timelines, and deliverables.
• Ensure adherence to best practices and quality standards.
• Support pre-sales activities (demos, client discussions).
• Handle client escalations and ensure timely resolution.
• Participate in UAT, user training, and system adoption.

Technical Skills:

• Strong knowledge of Dynamics 365 CE modules (Sales, Customer Service, etc.).
  Experience with Power Platform is a plus.
• Ability to translate business requirements into functional solutions.
• Experience with Microsoft partners or global projects.

Soft Skills:

• Strong communication and stakeholder management.

• Leadership and team management skills.

• Problem-solving and decision-making abilities.

• Very good English (written and spoken).

• 6 8 years of experience in CRM / Business Applications.

• Minimum 3+ years hands-on experience in Microsoft Dynamics 365 CE.

• Proven experience in team leadership or project coordination.

• Experience in full lifecycle CRM implementations.

• Strong understanding of business processes and CRM solutions.