Key Responsibilities
Oracle Fusion Service
- Lead requirement workshops and design Fusion Service solutions covering service requests, entitlements, SLAs, queues and assignment rules.
- Configure Service Center, knowledge management, omnichannel (email, chat, web forms) and customer self-service portals.
- Build and extend objects, layouts and business logic using Application Composer, Groovy scripting and Visual Builder Studio.
Oracle CPQ
- Design and configure CPQ product models, configuration rules, pricing, discounting and approval workflows.
- Build quote templates, document designer outputs and commerce processes.
- Integrate CPQ with Fusion Sales and ERP for seamless quote-to-order and quote-to-cash flows.
Fusion Sales
- Configure accounts, contacts, leads, opportunities, territories and forecasting in Fusion Sales.
- Align Sales, CPQ and Service processes to deliver a unified customer lifecycle.
ERP Integration
Design and deliver integrations between Fusion CX (Service, Sales, CPQ) and Fusion ERP, covering customers, items, price lists, orders, invoices and installed base.
- Build integrations using Oracle Integration Cloud (OIC), REST/SOAP web services, FBDI and BIP reports.
- Define integration touchpoints, data mappings, error handling and reconciliation with ERP and third-party systems such as DMS.
Delivery and Client Management
- Act as the primary functional point of contact for client stakeholders, from business users to senior management.
- Prepare solution design documents, functional and technical specifications, and test scripts.
- Lead SIT, UAT, data migration, cutover and go-live activities, and provide post go-live support.
- Manage scope, expectations and change requests, and escalate risks early.
Required Skills and Experience
- Oracle Fusion Service (Strong): at least 2 end-to-end implementations as a lead or senior consultant.
- Oracle CPQ (Strong): hands-on configuration of product models, pricing, BML/BMQL and commerce processes.
- Oracle Fusion Sales: working knowledge of sales automation and its link to CPQ and Service.
- ERP Integration: proven experience integrating CX with Fusion ERP using OIC, REST/SOAP APIs, FBDI and BIP.
- Technical extensions: Application Composer, Groovy, Visual Builder Studio, OTBI/BIP reporting.
- Solid understanding of quote-to-cash and service-to-cash business processes.
- Experience working in the GCC region is an advantage.
Preferred Qualifications
- Exposure to the automobile industry, such as dealerships, distributors or after-sales service operations.(Preferred)
- Knowledge of Dealer Management Systems (DMS) and their integration with Oracle Fusion (vehicle sales, parts, workshop and warranty processes).
- Oracle certifications in Fusion Service, CPQ or Sales Cloud.
Soft Skills and Other Requirements
- Excellent verbal and written communication in English.
- Strong client-handling skills with confidence presenting to senior stakeholders.
- Ability to work independently and drive workshops, decisions and deliverables.
- Problem-solving mindset and attention to detail.
- Bachelors degree in Computer Science, Engineering, IT or a related field.
- Immediate joiner must be available to start without a notice period.
