Steward Supervisor

Supports the smooth running of the stewarding department, supporting the kitchen and food & beverage departments to focus on delivering all aspects of the guest food & beverage experience throughout the Hotel to the highest level.

Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.

Delivers on plans and objectives where stewarding initiatives & hotel targets are achieved.

Supervises the stewarding team fostering a culture of growth, development and performance within the department

Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.

Builds and maintains effective working relationships with all key stakeholders.

Takes ownership of the planned deep cleaning and preventative maintenance programme to maintain high cleanliness standards and address maintenance matters.

Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Experience in stewarding

Strong supervisory skills with a hands-on approach and lead-by-example work style.

Commitment to delivering exceptional guest service with a passion for the hospitality industry.

Ability to find creative solutions with proven problem-solving capabilities offering support where required.

Personal integrity, with the ability to work in an environment that demands excellence, time and energy.

Experience of working with IT systems on various platforms

Strong communication skills