The Company
Jawhar Al Rabea is one of the leading marketing and distribution companies in the Kingdom of Saudi Arabia, catering to the retail, food service, and wholesale industries. We take pride in being a major supplier to the food and feed market.
An expansion program have created an exciting opportunity to join a dynamic team dedicated to furthering growth plans for the group.
About the Role
This is a full-time, on-site role for a Collections Officer based in Riyadh, Saudi Arabia.
This Collection Officer will be responsible for managing the company’s receivables, ensuring timely collection of outstanding accounts, and maintaining positive relationships with clients, conducting on-site visits to ensure timely and effective debt recovery. If you are detail-oriented, possess strong negotiation skills, and are committed to delivering excellent customer service, we encourage you to apply.
Requirements
- A bachelor's degree in Business Law, Administration, Finance, or related field is necessary.
- Fluency in English and Arabic
- Proven experience in collections, debt recovery, or customer service
- Strong negotiation, communication, and interpersonal skills.
- Strong knowledge of collections legislation and regulatory requirements in the KSA
- Ability to manage difficult conversations professionally and effectively.
- Willingness to travel outside of Riyadh for site visits when needed.
- Familiarity with collections systems or CRM tools is an advantage.
- Familiarity with court processes related to debt recovery.
- Valid driver’s license
Key Responsibilities
- Contact clients with overdue accounts via phone, email, and other communication channels.
- Monitor and manage the status of accounts receivable, ensuring accurate records of all client payments
- Negotiate payment terms and set up structured payment plans in line with company policies.
- Escalate high-risk accounts appropriately and support legal proceedings as required, ensuring compliance with all regulations.
- Maintain accurate records of interactions, commitments, and follow-ups in the collection system.
- Conduct site visits to delinquent clients when remote communication fails or as required by policy.
- Submit visit reports and recommendations for further actions.
- Ensure compliance with company policies, regulatory standards, and ethical practices in all collection activities.
- Provide regular updates to management on progress, challenges, and key recovery metrics.
- Maintain a culture of accountability, integrity, and client-focused service throughout the collections process.
Key Skills and Attributes for Effective Debt Collection
- Excellent negotiation and conflict resolution skills, balancing assertiveness with professionalism and empathy.
- Customer-focused approach, aiming to preserve long-term business relationships while meeting collection targets.
- Capacity to work independently as well as collaboratively within a team and across departments.
- Demonstrate discretion, confidentiality, and ethical handling of sensitive financial information.
- Proactive approach to process improvement and a commitment to delivering high-quality results.
- Familiarity with court processes related to debt recovery is advantageous
