Branch Supervisor (Store Manager)

Managing the branch operationally, commercially, and administratively to ensure sales targets are met, delivering an exceptional customer experience, and enhancing team efficiency, in alignment with company policies and identity.

Main Tasks and Responsibilities

First: Sales and Performance Management
Achieving the monthly sales target.
Analyzing daily and weekly performance reports.
Increasing the average basket size and conversion rate within the branch.
Monitoring best-selling and underperforming products.
Proposing initiatives to improve sales results.

Second: Team Management
Distributing tasks and scheduling shifts.
Training new employees.
Conducting periodic performance evaluations.
Motivating the team and boosting morale.
Addressing behavioral and disciplinary issues.

Third: Customer Experience
Ensuring the quality of service provided.
Handling and resolving complaints professionally.
Ensuring compliance with customer service standards.
Monitoring team behavior with customers.

Fourth: Operational Management
Ensuring compliance with policies and procedures.
Supervising branch cleanliness and organization.
Ensuring sales systems are operational.
Implementing return and exchange policies.

Fifth: Inventory Management
Monitoring shortages and orders.
Coordinating with the warehouse and management.
Reducing loss and waste.
Supervising periodic inventory counts.

Sixth: Reports and Administrative Communication
Submitting periodic reports to management.
Reporting any operational risks.
Participating in administrative meetings.
Implementing strategic directives from senior management.

Authorities
Managing employee schedules.
Approving leaves according to policy.
Distributing daily tasks.
Making operational decisions within the branch.

Required Skills
Team leadership.
Sales data analysis.
Strong communication skills.
Problem-solving.
Time management.
Emotional intelligence.

Preferred Qualifications
Minimum two years of experience in the retail sector.
Previous supervisory experience.
Knowledge of POS systems.
Familiarity with customer service basics.

Performance Indicators (KPIs)
Achieving the monthly target.
Average basket size.
Conversion rate.
Customer satisfaction.
Employee turnover rate.