IT Sales Account Manager

• Serve as the main point of contact for assigned clients. • Build and maintain strong, long-term relationships with clients to foster trust and loyalty. • Understand each client's business goals, challenges, and needs. • Develop account plans tailored to individual clients to maximize satisfaction and growth. • Identify opportunities for upselling and cross-selling products or services. • Coordinate with internal teams (sales, operations, product, finance, etc.) to ensure service delivery meets client expectations.• Monitor the progress of client projects and resolve any issues promptly. • Achieve revenue targets by expanding business with existing accounts. • Present new products, solutions, and services to clients to drive growth. • Prepare regular reports on account status, sales activity, and client feedback. • Analyze client data to track account health and identify risks or opportunities. • Respond to client inquiries and concerns in a timely and professional manner. • Act as a liaison between the client and internal teams to resolve problems efficiently. • Develop and implement strategies to increase client satisfaction and retention. • Conduct regular account reviews and gather feedback to improve service quality.