Company Overview
A leading company in the financial services sector in the Kingdom of Saudi Arabia, specializing in debt management and collection through professional and ethical methods that align with local regulations. We strive to provide a distinguished work experience and sustainable growth opportunities for our employees in Riyadh.
Job Description
We are looking for a Telephone Debt Collector to join the collection team in the Finance Department. The person will work in a supportive and collaborative environment, with the goal of maintaining professional relationships with clients and achieving collection targets within company policies and regulatory compliance.
Responsibilities and Duties
- Contacting clients via phone to manage their accounts and collect dues in a friendly and professional manner.
- Accurately recording and documenting all client interactions in the company's systems.
- Assessing account status and determining appropriate collection strategies according to approved guidelines.
- Negotiating repayment plans and scheduling options for due amounts while preserving the interests of both the company and the clients.
- Handling objections and responding to client inquiries effectively and professionally.
- Adhering to regulatory policies and compliance during collection procedures.
- Preparing periodic reports on collection progress for management and updating lists and statuses.
- Coordinating with internal teams such as Finance and Support to ensure smooth operations.
Qualifications and Requirements
- High school diploma; a Bachelor's degree is preferred.
- Over two years of experience in collection, customer service, or telephone sales is an advantage.
- Proficiency in written and spoken Arabic; basic English language skills are preferred.
- Skilled in using computers and Microsoft Office programs.
- High persuasion and negotiation skills while maintaining professionalism and respect.
- Ability to work within a team, handle work pressure, and meet deadlines.
Required Skills
- Effective telephone communication and high listening skills.
- Negotiation skills and the ability to flexibly interpret payment scheduling solutions.
- Time management, organization, and accurate data documentation.
- Handling objections and building professional relationships with clients.
- Ability to maintain high levels of commitment and confidentiality.
Benefits and Advantages
- Competitive salaries and benefits with performance-linked incentives.
- Continuous professional training and development and opportunities for career growth within the company.
- A supportive work environment and periodic performance evaluations.
- Bonuses and commissions for achieving targets.
Additional Information
Location: Riyadh, Kingdom of Saudi Arabia.
Please send your updated CV.
