Key Responsibilities
- Implement, standardize, and optimize Risk, Policy & Compliance, Business Continuity Management, and SecOps modules within ServiceNow.
- Design and implement ServiceNow GRC/IRM solutions aligned with industry best practices.
- Configure and customize policies, controls, indicators, risk frameworks, audit test plans, attestations, and assessments.
- Configure and manage IRM portals for governance and compliance workflows.
2. Business Continuity & Risk Management
- Design and implement Business Impact Analysis (BIA) workflows within ServiceNow.
- Develop and manage Business Continuity Plans (BCP) including plan creation, lifecycle management, reviews, and testing.
- Integrate business continuity plans with risks, business processes, and enterprise assets.
- Support risk assessments and compliance monitoring across the organization.
3. Process Design & Optimization
- Re-engineer existing governance, risk, and compliance processes to improve productivity, service quality, and operational efficiency.
- Design and implement new processes ensuring alignment with regulatory and organizational standards.
- Ensure strong stakeholder engagement and buy-in during process redesign initiatives.
4. Functional Implementation & Collaboration
- Lead functional implementations for designed or re-engineered processes.
- Collaborate closely with ServiceNow technical teams to translate functional requirements into system configurations and customizations.
- Work within an Agile delivery model, participating in sprint planning, backlog refinement, and solution validation.
5. Documentation, Training & Change Management
- Prepare comprehensive process documentation, functional specifications, test scripts, and training materials.
- Support organizational change management initiatives during tool and process implementations.
- Conduct operational training sessions for end users and stakeholders.
6. Reporting & Performance Measurement
- Define and implement KPI measurement frameworks for governance, risk, and compliance operations.
- Configure dashboards and reporting mechanisms within ServiceNow.
- Provide insights to stakeholders on risk posture, compliance status, and operational performance.
Required Skills & Experience
- Strong experience with ServiceNow IRM / GRC modules including:
- Risk Management
- Policy & Compliance Management
- Audit Management
- Business Continuity Management
- SecOps
- Hands-on experience configuring risk frameworks, policies, controls, indicators, and compliance workflows.
- Experience designing and implementing Business Impact Analysis (BIA) and Business Continuity Plans (BCP).
- Strong understanding of risk management frameworks and compliance standards.
- Experience working with Agile delivery methodologies.
- Excellent stakeholder communication and requirement gathering skills.
Preferred Qualifications
- ServiceNow IRM / GRC Certification or equivalent ServiceNow certifications.
- Experience working in large enterprise environments with multiple service providers.
- Familiarity with IT governance, risk, and compliance frameworks (ISO 27001, NIST, COBIT, etc.).
- Experience implementing SecOps workflows and integrations.
Key Competencies
- Strong functional consulting and solution design capability
- Business process reengineering expertise
- Stakeholder management and communication skills
- Analytical and problem-solving mindset
- Ability to bridge business and technical teams effectively
The ideal candidate will have strong experience in ServiceNow GRC/IRM modules, risk frameworks, policy management, business continuity planning, and SecOps implementations, along with the ability to drive process improvements and stakeholder alignment.
