Sales Coordinator

Genuine is the way. At SARA Group, authenticity is at the heart of everything we do. We believe in staying true to our values, fostering open collaboration, and continuously pushing ourselves to reach new heights. By being our genuine selves, we create a culture where ideas flow, connections deepen, and great results follow. If you're ready to bring your creative energy and marketing expertise to a place that values authenticity, then this opportunity is for you. We re looking for a Sales Coordinator to help drive and enhance our online sales platform. In this role, you ll optimize product listings, manage order fulfilment, and collaborate with multiple departments to deliver an exceptional online customer experience. This is your chance to make a real impact in a dynamic, forward-thinking environment.

What You ll Do:

• Sales Support & Order Management
  • Create and manage customer quotations with accuracy and timeliness.
  • Prepare customer sales orders and route them for sales team authorization.
  • Send approved customer orders to the purchasing team for supplier coordination.
  • Manage sample orders track availability, delivery status, and returns.
  • Collaborate with the sales team to gather key order details and ensure smooth handover.
• Customer Service & Relationship Management
  • Manage new customer account creation and related documentation.
  • Keep customer records well-organized, including quotations, purchase orders, sales orders, delivery notes, and receipts.
  • Manage complaints and aftersales follow-up.
  • Monitor customer payment timelines and escalate delays to the department head as needed .
• Inventory & Fulfilment Coordination
  • Liaise with the warehouse to confirm product availability and readiness for sale.
  • Review daily/weekly sales batches and forward invoices and delivery notes to the accounts team promptly.
• Compliance & Process Adherence
  • Draft Warranty documents and compile Operation & Maintenance Manuals.
  • Ensure proper documentation and adherence to internal systems and approval flows.
• Cross-functional Coordination
  • Liaise with sales teams, finance, and warehouse departments to ensure seamless order flow.
  • Coordinate with the accounts team to initiate Letters of Credit and ensure terms are clear, commercially viable, and acceptable to suppliers.
• Projects & Business Support
  • Take part in special assignments and business initiatives as requested by management, contributing ideas and execution support.

What You ll Bring

• Bilingual Communication: You are fluent in both English and Arabic, excelling in clear and professional communication, both written and spoken.
• Organizational Excellence: You manage high volumes of sales quotations, orders, and follow-ups with precision and efficiency.
• Creative Problem-Solving: You think proactively and creatively to enhance order processing, improve workflows, and strengthen cross-functional collaboration.
• Customer Focus: You naturally connect with customers, elevating their experience at every touchpoint.
• Sales-Driven Approach: You handle complaints, aftersales issues, and payment follow-ups professionally, always keeping sales goals in mind.
• Collaborative Spirit: You thrive in a team environment, confidently stepping up to lead when needed and supporting others to achieve shared success.

What We're Looking For

• Bachelor s degree in Business Administration or a related field
• 3 5 years of relevant industry experience
• Strong ability to review client specifications and product data sheets
• Excellent written and spoken English communication skills
• Previous experience in sales or customer service within a multicultural environment
• Proficiency in Microsoft Excel and strong general computer skills