Business Systems Technical Support Specialist

ul data-path-to-node="7">- Access Management: Administer, update, and grant system permissions in accordance with job requirements and authority regulations.

• User Support & Training: Provide technical assistance regarding system permissions and train users on business applications.

• Inquiry Management: Respond to user queries, gather feedback on e-services, and escalate issues to the relevant departments.

• System Development: Review requests for new screens or reports and coordinate development needs with the management team.

• Quality Assurance: Test software updates and new features before deployment to main servers to ensure functionality and stability.

• Reporting: Prepare periodic reports on system performance and user support activities.

What We’re Looking For:

• Experience: 8+ years of practical experience in technical support or business systems administration.

• Education: Diploma in Computer Science, IT, or a related field (Finance, HR, or Procurement & Warehouse management).

• Technical Skills: Advanced computer literacy and proficiency in enterprise application support.

• Soft Skills: Exceptional customer service skills and the ability to train diverse user groups.

• Certifications: Professional certifications such as IT Cambridge are preferred.

• Language: Advanced level of Arabic (Reading, Writing, and Speaking).