Host

"Receptionist" is the first face and primary appearance of any restaurant. Your core role is centered on leaving a distinctive first impression on visitors and organizing their entry and seating flow. We are looking for a host/hostess with a friendly personality and excellent communication skills to welcome guests and provide them with an exceptional experience. You will be responsible for greeting visitors, directing them to their seats, and answering their inquiries efficiently and professionally. If you are passionate about customer service and possess the ability to create a positive first impression, this opportunity is for you.

1. Receiving and welcoming visitors

• Warm welcome: Greeting guests with a smile and courtesy as they enter the door and opening doors for them.
• Verifying reservations: Reviewing the reservation book or electronic system to confirm a prior reservation in the guest's name.
• Managing the waiting list: If the restaurant is full, recording guests' names and informing them of the expected waiting time accurately and courteously.

2. Escorting guests and distributing tables

• Escorting to the table: Leading guests to their designated tables and assisting them in seating (especially the elderly or families with children).
• Presenting the menu: Providing menus to guests as soon as they are seated, and informing them of the name of the waiter responsible for serving them.
• Fair distribution of tables: Organizing the distribution of guests across restaurant sections to ensure that a particular waiter is not overloaded while others are left without work, ensuring smooth service.

3. Communication and reservation management

• Answering the phone: Receiving phone calls to record new reservations, or answering customer inquiries about the restaurant's location, working hours, and menu.
• Managing electronic reservations: Handling reservation applications (such as WhatsApp, OpenTable, or the restaurant's own systems).

4. Farewelling guests and following up on their satisfaction

• Courteous farewell: Thanking guests for their visit upon departure and expressing hope to see them again.
• Asking about their experience: Quickly and friendly asking guests about their satisfaction with the food and service (such as: "How was your experience with us today?") and relaying any feedback to management.

5. General organizational tasks

• Reception area cleanliness: Maintaining the order and cleanliness of the reception stand and the restaurant entrance area so they always look elegant.
• Preparing menus: Ensuring menus are clean and organized before the work shift begins and removing damaged menus.
• Cooperation with the work team: Immediately informing managers or the kitchen of any special occasions (such as birthdays, VIP requests, or food allergy cases).