Debt collector

• 1. Contacting customers who are late in payment via phone, email, or field visits.
• 2. Following up on the collection of due amounts according to approved policies and procedures.
• 3. Periodically updating customer data and payment status in the system.
• 4. Preparing weekly and monthly reports showing the collection status and achievement rates.
• 5. Cooperating with the finance or sales team to resolve billing issues or disputes.
• 6. Sending notifications and alerts to customers regarding financial dues.
• 7. Maintaining the confidentiality of customer information and dealing professionally with difficult situations.
• 8. Escalating delinquent cases to management or the legal team if necessary.
• 9. Maintaining the confidentiality and privacy of information.
• 10. Participating in company committee work to engage in development processes.
• 11. Performing any tasks assigned within his/her area of specialization.

Skills

Ability to communicate with customers effectively and tactfully
Skill in negotiation and collection in a professional manner
Knowledge of the basics of field and telephone collection
Ability to organize tasks and conduct continuous follow-up