Ensure the day-to-day operation is smooth in the restaurant
- Assist the leadership team of the restaurant in achieving high guest satisfaction
- Guide and lead the server in the restaurant
- Perform the duties of supervisor on regular basis
- Maximize sales potential and encourage up selling to maximize rates.
- Ensure cash floats are always secured.
- To work within budgeted costs
- To minimize abuse of operating equipment
- To ensure that requisitions for supplies are completed, delivered, and accounted for.
- To minimize the use of overtime
- To ensure that there is always enough operating equipment.
- To record all voids and report any payment discrepancies to Restaurant Manager.
- To follow Company procedures when handling cash, credit cards and cheques.
- To see guests concerning all complaints and report all complaints to Manager.
- To liaise with colleagues over guests requirements and needs.
- To ensure handover at shift end and beginning.
- To liaise with Head Chef on a regular basis.
- To liaise with Reception on a regular s basis.
- To always gain customer feedback.
- To complete a full report of the day s events in the Management Report Book.
- Create and maintain a personal and respectful rapport with regular guests.
- Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests, and enquiries, taking the necessary action steps and ensuring thorough follow-through.
- Familiarize yourself with guests needs and requirements to ensure an efficient and friendly service
- Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.
- Support all other revenue centres in the facility such as Rooms and Events
- To be results driven and totally accountable.
- Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested.
- Undertake regular inspections to ensure that the company s assets are well maintained and protected.
- Ensure that the business is seen as a respected, important member of the community by local influencers
Minimum 2 (two) years management experience in Restaurants and Bars.
- One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
