As a Credit & Collections Clerk III, you will manage a portfolio of customer accounts, follow up on overdue payments, reconcile balances, and resolve invoice discrepancies. Working with healthcare customers, Sales, Customer Care, and Finance, you will help remove payment barriers and maintain accurate account records. Your work will directly contribute to timely collections, reduced overdue receivables, and stronger customer relationships.
Primary Responsibilities
- Manage a portfolio of customer accounts and follow up on overdue payments to support timely collections.
- Reconcile customer balances and resolve discrepancies involving invoices, payments, and credit notes.
- Coordinate with Sales, Customer Care, and Finance to resolve disputes and remove payment barriers.
- Monitor payment commitments and escalate overdue accounts or potential credit risks in line with company procedures.
- Maintain accurate records of collection activities, customer communications, and account status.
- Prepare accounts receivable updates highlighting overdue balances, collection progress, and required follow-up actions.
Preferred Qualifications
- Experience in credit and collections within the healthcare or medical device industry.
- Hands-on experience using SAP for accounts receivable activities and customer account reporting.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
- Diploma in Accounting, Finance, Business Administration, or a related field, with at least two years of experience in accounts receivable or collections.
- Experience in customer account reconciliation, overdue payment follow-up, and invoice discrepancy resolution.
- Proficiency in Microsoft Excel and written and verbal business communication in Arabic and English.
