Retail Sales Manager (Luxury Segment)

Company Description At Akshab Aloud, we represent the pinnacle of Arabian luxury and heritage. We are seeking a sophisticated and strategic Retail Sales Manager to lead our premium branches. This role is not just about sales; it is about maintaining a high-end brand image and institutionalizing excellence through robust operational frameworks.
Role Description This is a full-time on-site role located in Riyadh, Saudi Arabia, for a Retail Sales Manager in the luxury segment. The Retail Sales Manager will oversee day-to-day operations, manage sales activities, lead the sales team, and ensure the achievement of sales targets. The role includes maintaining excellent customer relationships, delivering an exceptional customer experience, and strategizing to drive revenue growth. Additional responsibilities include handling inventory, mentoring and motivating staff, and collaborating with management to implement sales and marketing strategies effectively.
Key Responsibilities:Operational Excellence & SOPs: Lead the development, implementation, and continuous update of Retail Standard Operating Procedures (SOPs) and Operations Manuals to ensure a unified, world-class experience across all branches. Luxury Brand Ambassadorship: Ensure that every branch reflects the premium and "High-End" identity of Akshab Aloud in terms of service, aesthetics, and staff conduct. Sales Strategy: Drive revenue growth by setting and achieving ambitious targets while maintaining the brand's exclusivity. Team Leadership: Mentor and evaluate branch teams, fostering a culture of luxury service excellence and accountability. Performance Auditing: Conduct regular audits to ensure 100% compliance with established operational and quality manuals.
Qualifications Strong skills in Retail Sales and Sales strategy development Proficiency in Communication and Customer Service for managing interactions with a high-end clientele Demonstrated ability to enhance Customer Experience and retain customer loyalty Leadership skills to guide and motivate the sales team effectively Experience in the luxury retail sector is highly preferable Proven experience in drafting and implementing Operational Manuals and SOPs. Bachelor's degree in Business, Sales, Marketing, or a related field is beneficial Fluency in Arabic and English is an added advantage