Overview
The Soft Services and Logistics Supervisor will be the focal point for ensuring that all soft services are carried out within the agreed service delivery plans and will provide a high standard of customer service with all stakeholders taking ownership and meeting demands as required.
Your role
- Assist in the day to day running of the soft services, pest control and waste management operation, ensuring continuous responsibility for providing a safe, quality, and cost-effective service.
- Ensure that the community furniture and assets are managed and stored properly.
- Review service requests related to his services to identify repetitive issues and provide action plans to resolve it.
- Oversee project work and report any discrepancies to the Community Manager.
- Oversee the Skips waste collection and keep track of the daily collection.
- Manage the Nursery Facility in KAPSARC and ensure the upkeep of the area.
- Manage the composting and mulching activities.
- Investigate complaints, implement service requests and maintain a service request tracking system.
- Make sure that all service requests belonging to the service are closed on time.
- Manage Cient Furnished Equipments and report any type of deficiency on the spot.
- Coordinate with the stakeholders to ensure resolution of pending tasks.
- Develop a working knowledge of client work processes, workplace culture and policies essential for effective tenant service delivery.
- Ensure a safe working environment.
- Manage subcontractor s performance by ensuring proper service delivery.
- Identify opportunities for continuous improvement.
- Prepare weekly and monthly reports.
- Maintain waste management master sheet and assist the sustainability engineer when necessary.
- Ability to maintain the highest level of confidentiality.
- High sense of ownership.
- Proficient personal computer skills, including Microsoft Office.
- Excellent interpersonal, written, and oral communication skills.
- Ability to work in a team-fostered environment.
- Ability to prioritize and organize work.
About you
- University degree.
- Previous FM experience is a must.
- Waste Management Experience is a must.
- Knowledge and understanding of facility management environment.
- Knowledge, understanding, and compliance with policies and procedures.
- English written and Oral.
- Arabic - A definite advantage.
