Infrastructure Administrator

Support installation, configuration, and maintenance of infrastructure agents across Linux and Windows environments ensuring standardization and security compliance

Perform system administration tasks including OS-level configuration, patching, hardening, and agent lifecycle management

Deploy and manage enterprise tools such as monitoring agents, endpoint management solutions, backup agents, and security tools (e.g., SIEM, EDR)

Ensure compliance with SAMA, NCA, PDPL, and NDMO cybersecurity and data protection requirements during installation and configuration activities

Execute Infrastructure operations aligned with ITIL processes including Incident, Problem, and Change Management ensuring proper documentation and approvals

Monitor system health, performance, and availability through enterprise monitoring tools and proactively remediate infrastructure issues

Assist in Disaster Recovery (DR) and Business Continuity Planning (BCP) activities including testing, failover validation, and recovery execution

Collaborate with vendors and internal teams for troubleshooting, upgrades, and deployment of infrastructure components

Maintain accurate operational documentation including configuration baselines, deployment procedures, and knowledge base articles

Perform root cause analysis (RCA) for infrastructure incidents and implement preventive measures

Support automation initiatives using scripting (e.g., PowerShell, Bash) to enhance efficiency and reduce manual effort

Ensure secure configurations and adherence to baseline standards including patching, vulnerability remediation, and access controls

Bachelor s degree in Information Technology, Computer Science, or related field

4 8 years of experience in infrastructure administration or system administration within enterprise environments, preferably in banking

Hands-on experience with Linux and Windows OS including installation, configuration, and troubleshooting

Experience in deploying and managing infrastructure agents such as monitoring, backup, patching, and endpoint security tools

Familiarity with regulatory frameworks including SAMA Cybersecurity Framework, NCA ECC, PDPL, and NDMO standards

Exposure to ITIL framework and operational processes including Incident, Problem, and Change Management

Experience in supporting Disaster Recovery and Business Continuity operations

Basic experience working with vendors and managing support cases

Knowledge of virtualization platforms, cloud environments, or enterprise infrastructure tools is preferred

Experience in production support environments with defined SLAs and KPIs.