Senior Specialist - Control Centre

Job Purpose:

The Senior Specialist Control Center Operator will assist in the day-to-day monitoring and operation of the control center, by monitoring and coordinating their efficient operations of systems and processes. This position involves tracking real-time data, responding to alerts, and assisting in troubleshooting tasks, while ensuring adherence to safety and operational standards.

Job Responsibilities:

Functional/Technical Responsibilities

• System Monitoring: Continuously monitor control systems, equipment, and operations to ensure they are functioning within established parameters.
• Alert Management: Respond to system alerts promptly, taking necessary actions or escalating issues to senior operators/management as needed and in line with service level standards.
• Data Recording: Maintain accurate logs of system performance, incidents, and corrective actions taken during shifts.
• Communication: Communicate with on-site personnel, maintenance teams, and other stakeholders to coordinate responses to system anomalies.
• Troubleshooting: Assist in diagnosing system issues, report malfunctions, and work with duty managers in land, air and marine mobility to resolve problems.
• Operational Support: Support the operation by ensuring compliance with safety protocols, mobility and company procedures.
• Report Generation: Assist in generating routine and ad-hoc reports on system performance, incidents, and operational activities.
• Shift Coverage: Work in rotating shifts, including nights, weekends, and holidays, as needed to ensure continuous 24/7 operation of the control center.

Policies, Systems, Processes, Procedures, Standards and Reports

• Follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure that work is carried out in a controlled and consistent manner.
• Assist in the preparation of accurate and timely functional MIS statements and reports to meet corporate and functional requirements, policies, and standards.

Safety, Quality & Environment

• Apply safety, quality and environmental management policies, procedures, and controls to ensure employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement of department s systems, processes and practices considering international best practice , improvement of business processes, cost reduction and productivity improvement.

Education: High school diploma or equivalent. A degree or certification in a related field (e.g., Electrical Engineering, Control Systems, or similar) is an advantage.

Experience: Previous experience in a control center, operations, or monitoring role is beneficial but not required. Familiarity with operational procedures in time critical environments and/or previous experience in an emergency response or control room setting will be advantageous.

Technical Skills: Basic understanding of control systems, monitoring software, and operational equipment is preferred.

Communication Skills: Sound written and verbal English communication skills, with the ability to follow instructions clearly and effectively communicate with team members.

Problem-Solving: Ability to quickly assess situations and take appropriate action, or escalate to senior staff when necessary.

Attention to Detail: Sound attention to detail, with the ability to spot anomalies or potential issues in system performance.

Teamwork: Ability to work as part of a team, collaborating with both technical and non-technical staff to resolve operational issues.